Need Remote Support fast? Setup4's IT support comes to your rescue
Professional Remote IT Support Services
Remote Computer Support Services Anywhere in Australia
Fast Response Times with Remote IT Support
Talk directly to our friendly IT technicians and experts at Setup4 that are ready to help immediately. Thanks to the high speed internet, we will remotely access your device and able to perform a diagnose and spot your problem.
Resolving your device issues remotely allows for minimal computer repair time and lets you get back to work very soon.
Our Remote IT Support Technicians Are Experts
Setup4 technicians are experts and are well equipped to resolve any computer related problems that you may be experiencing.
Whatever the reason, our remote experts can help you in having software configured, virus problems, figuring out why your computer is running SLOW, and even in configuring your new PC.
Call us and you’ll be surprised how helpful we can be!
Remote IT Support is Cost Effective
For those who are not very familiar with remote support, you can watch our experts fix your issues while you get a cup of coffee. Not every issue can be fixed remotely, like hardware for example, but remote diagnosis can save you and your company time and money that is well spent somewhere.
Onsite and Travel costs can be minimised by contacting us with your issue and request remote support – we guarantee you will love the money and time you save with us!
Our Remote IT Team Can Provide Support for All Devices
Computers
- Printer Setup
- Setting up your email
- SPEED up your Computer
- Configure your new PC
- Fix and repair your Softwares
- Updating your computer to latest version
- Remove unwanted programs effecting your computer
- Remove virus and install anti virus to protect your PC
Phones, Tablets and Devices
- Printer Setup
- Setting up your email
- Diagnose faulty applications
- Configure your new Device
- Updating your device to latest version
- Installing specific programs and features
Network Issues
- Resetting WIFI password
- Blockers on some websites
- Email migration to Office 365
- printer connection to network
- Diagnose your internet speed
Work From Home
- Providing remote support to whole organisation
- Moving to office 365 or other cloud based services
- Installing Anti virus to protect the device
- VPN services to stay seure while working from home
What Is Meant By Remote IT Support?
We Can Fix & Take Care of Your IT Remotely
Remote IT support is technical support provided for information technology problems, provided remotely. Remote IT support is made possible by dedicated support software that gives instant access to remote devices from anywhere, at any time.
Remote access starts by giving you access to a central remote helpdesk. Requests for remote IT support are typically initiated by phone, direct messaging, or through a website. Requests for support, ongoing help and technical support are all responded to by a remote person and/or remote IT departments, whose role is to provide remote support to clients around the world.
During the support session, the remote support technician will request access to the user’s computer or device. This is facilitated by remote support software, which combines remote access capabilities with collaborative support features such as chat services, allowing the remote technician and the user to collaboratively find a solution to the user’s IT problem.
Remote IT staff are able to diagnose and troubleshoot technical issues remotely. They’re able to do this by using remote access software to gain direct access to a user’s computer to make changes and fix issues. The software allows authorised support technicians to visualise the users desktop remotely, troubleshoot any issues, and make changes to
This kind of IT support system gives you access to large teams of IT support professionals, at a fraction of the cost of a similarly sized in-house department. Remote IT support is provided by a dedicated team IT professionals who support multiple businesses, an efficiency that helps reduce support staffing costs.
How Does Remote Support Software Work?
Technology Is a Core Ingredient of Your Business
Remote support software is an essential part of remote support and refers to software that allows one computer to access and operate another computer or device for the purposes of troubleshooting and IT support.
These programs enable management, IT support and authorised staff to get access to your systems via the internet or through a network connection.
Businesses and managed IT services use them to solve technical problems and increase security without the need for the IT professional to be physically present in order to fix an issue. Remote support software allows the following:
- Generate detailed session reports
- Complete administrative tasks remotely
- Allow full remote unattended and attended access to and control of desktops, servers, and laptops
- Allow connection over the internet or an internal network
The software enables clients to access support from anywhere in the world, in less time than in-person support and helps remote support teams to resolve issues faster. There are two categories of remote support software: Attended remote support and unattended remote support.
Attended (On-demand) Remote Support solutions mean that you and your team can request access to remote IT assistance and fix their issues immediately.
Unattended Remote Support means that the IT technician can remotely access the end-user’s devices, groups of computers and servers, even if the client isn’t there, such as during times outside of operating hours. This service is a beneficial way that remote IT support teams can perform routine maintenance, install updates and manage non-urgent requests without needing anyone from the business to be present.
What IT Issues Can Be Fixed Remotely?
Remote IT support Is Suited to Small & Medium-Sized Businesses, Enterprises, Governments & NFP
If you’re like most business owners, you’re always looking for ways to save money and improve efficiency. One way to do both of those things is to take advantage of remote IT support services, which can remotely fix common issues, such as:
- Slow internet connection
- Setting up a new user
- Emails not working
- Microsoft Office Issues
- Updates and patches
Thanks to advances in technology, many common IT issues can be fixed without needing anyone on site. By utilising remote support and remote support software, the most common IT problems can be solved remotely.
Areas We Service
We Provide Our Remote Service Australia Wide
Our services are fast, simple and affordable. Give us a call today and see for yourself why Australia choose Setup4.
Did we mention, we offer same day service?
Remote IT Support FAQs
Who is Our Remote IT Support For?
Our remote support is available to businesses throughout Australia. While we’re based in Melbourne, we can easily provide remote support to businesses nationwide.
While any business can engage in remote IT support, small-to-medium businesses are particularly well-suited to remote solutions.
SMBs tend to have less complex IT networks, use third-party platforms (e.g. Shopify, Google Workspace, etc.) rather than proprietary hardware or software, and can often facilitate more remote work options for their employees.
This mixture of factors means that SMBs often need support for the software they use and to enhance security for their remote and/or hybrid workers.
As Remote IT support focuses in part on software and protecting individuals’ devices, you’ll find it’s an ideal option for your small or medium-sized business.
What are the Benefits of Having IT Problems Solved Remotely?
There are many benefits to having remote IT support, but the top among them is that remote support is efficient and cost-effective.
Rather than having to wait for an IT support professional to come to your business to address software issues or update your devices, all of these can be handled more efficiently through remote access.
By using programs that allow remote access to other PCs and devices, an IT professional can jump on straight away and start working on solutions. Your business can continue to focus on its day-to-day operations with minimal disruption.
Operational downtime is reduced as there’s no waiting around for an IT support expert to arrive at your place of business.
How Do You Provide Support?
Remote support is made possible through software that enables one computer to access and operate another computer or device for IT support.
Our remote support software allows us to:
- Provide detailed session reports
- Remotely complete various administrative tasks
- Gain full unattended and attended remote access and control of desktops, servers, and laptops
- Access an internal network via the internet
Through these capabilities, we can provide timely and efficient support to businesses throughout Australia. Our remote IT support comes in two forms:
Attended Remote Support
Refers to any remote support you request during work hours – you make the request and a member of our IT support team jumps on immediately to resolve the issues.
Unattended Remote Support
This is support where our IT technicians can remotely access the end-user’s devices and servers without the client needing to be present. This is beneficial as IT support can perform routine maintenance, updates, and other non-urgent tasks without needing anyone around.
What is the Normal Turnaround Time?
The turnaround time for remote IT support varies on a case-by-case basis. Our remote support team can almost immediately respond to any remote support request made during business hours, and we aim to resolve most issues same day.
If the IT issue affecting your business is more complex or involved, we may need two or more days to completely resolve the issue. Regardless, we readily provide updates to our remote support clients to keep them appraised of the overall progress.
How Much Does Our Remote IT Support Cost?
The costs associated with remote IT support will depend on the specific support you are seeking and how much time is required to resolve the related issues.
Overall, however, remote IT support is the most cost-effective option available. This is because everything can be handled from a remote location and there is very little downtime between requests for support and receiving it.
Most importantly, because IT professionals do not have to account for travel costs to and from your place of business, those savings are reflected in the pricing.
If you want to enquire about our remote support services and the associated costs of different requests, get in touch with us today.
What Type of IT Services Can We Provide Remotely?
Remote support has evolved substantially over the past decade, which means a majority of IT-related issues can be resolved without ever having to set foot in your business.
Remote IT services include:
- Setting up printers and emails
- Configuring PCs and installing specific programs and features
- Optimising device speeds
- Monitoring and removing viruses, malware, and other malicious software
- Updating device security and resetting wifi passwords
- Blocking malicious websites
- Resolving network speed issues
For many businesses, especially SMBs, you’ll find that most IT problems are software or server software related, and remote support is the perfect option for these.
The main situation where you’ll require comprehensive onsite IT support is if you encounter hardware-related issues. This could include computers or mobile devices with deteriorated components or the actual hardware that’s used for servers to operate. Server hardware is akin to high-performance PCs.
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