Looking for a reliable IT Support?
On-Site IT Support Services Tailored to Your Needs
Setup4’s on-site IT support team can assist your business at your premises, on weekdays and weekends, to resolve issues with your desktops, mobile devices, workstations, cloud devices, Office 365 issues, servers and other applications.
What is On-Site Support?
It’s all in the name. On-site IT support is when an IT professional provides support to your business at your place of operations.
Whether you’re a small business, a startup or a large enterprise, IT support is essential for smooth business operations. On-site IT can be in-house or outsourced to a managed IT service provider like Setup4. This leads to several benefits, such as:
- IT issues can be quickly resolved in real time, which helps cut back on operational downtime.
- Your business is their sole client. You won’t have to compete for your on-site support visits, allowing for a quick response time at flat fees.
- An on-site support technician or team gets to know your IT infrastructure. They can learn from previous issues and implement faster solutions as well as find any security caps they can account for with cyber security solutions.
For all your on-site support needs or to get a free estimation for your business, get in touch with the Setup4 team to get started.
Same Day Onsite Support
Setup4 offers comprehensive IT support for your business, with same-day service and fast response times. We are a Microsoft Certified partner, and we can fix your PC remotely or have a technician at your doorstep to repair it.
Did we mention that our prices are much cheaper when compared to other companies? Give us a call at (03) 9123 0123 and you’ll be surprised how helpful our on-site IT support services can be!
We offer the following as part of our same-day on-site services, which also include some remote support features:
- Printer Setup
- Setting up your email
- SPEED up your Computer
- Configure your new PC
- Anti Virus Protection
- Updating your computer to latest version
- 24*7 Remote Monitoring
- Desktop Support
- Hardware Repairs
- General Maintenance
- Network / Server Support
- Data Backup & Recovery
- Network Audits
- Much More
Benefits of Choosing Setup4's On-Site IT Support
Keeping Your Systems Up-To-Date
With the increasing number of software updates and newer versions of software that are released daily, having an IT services provider is a great way to help save you time and money.
We make sure your systems, servers, and computers continue to perform at their best.
Increases Employee Productivity
If you or your employees are troubleshooting their IT issues, it needlessly eats into your operations and productivity. When something goes wrong on a busy day, this is a sign that hiring an IT support service provider is a good idea.
Instead of taking away valuable time that could be spent doing your daily tasks and growing your business, an IT support team can manage these issues for you.
New Technology, New Business Opportunities
Advancements in the field of IT are growing rapidly all the time, and it’s really impossible to keep your systems new and upgraded.
Our IT support professionals are dedicated, and always hungry for learning about the newest and advanced tech in the industry. There’s no need for you to worry about these advancements, our IT professionals will tell you what’s the best approach for your business.
Customised Service & Solutions
Every business’s IT needs are different depending upon the type, size, location and work they do.
Setup4 can offer you several different, individual plans, focusing on different IT support based on your business.
Peace Of Mind
Without proper IT support, every business is vulnerable to potential issues and system crashes during or after business hours.
We offer 24/7 remote monitoring for your business systems and can identify the issue and fix the problem quickly remotely or on-site, as needed.
Why is onsite IT support important to a business?
On-site support is an option with the ability to give your business a hands-off IT solution in real time. While remote support can solve many technical problems, some issues, such as hardware, server support, cabling and special IT projects, will require in-person IT support to be fixed efficiently, so as to not disrupt business operations.
Technical issues can be time-consuming to resolve, especially for non-technical staff, leading to decreased productivity. On-site IT support enables IT maintenance and projects to be handled by dedicated on-site IT professionals like the ones at Setup4, so you can leave your team to focus their valuable time and resources elsewhere.
If you need on-site support for your business but don’t have the budget for a full-time hire, on-site IT support can give you the services you need without the cost of hiring a full-time IT technician.
If your business is experiencing service outages due to IT technical issues, it’s important to minimise the costs as they happen. On-site support that can be dispatched quickly and to multiple locations is essential for IT problems and implementing solutions that require in-person technical support at a fixed plan cost.
What are the levels of IT support?
There are five main tiers of IT support we provide at Setup4. Tier 0 offers our most basic IT support (mostly involving self-service on the user’s end) while tier 4 is the highest support level and typically involves on-site assistance. We’ve provided a more comprehensive breakdown of each tier below so you can know what to expect.
Tier 0
The first level of support consists mainly of self-service options to fix minor technical issues. After making use of the self-service channel options, if the user finds they need direct support from an IT professional, tier 0 support staff can answer any basic questions received through these channels and direct the issue to the next tier of support if needed.
Tier 1
The next level is tier 1, first-line support. This is when a company has an IT technician, such as those at Setup4, available to provide remote support with basic technical issues, but they are not on-site. Website users have access to the help desk and service desk for quick support for simple questions. This can be done over the phone or through a chat interface using remote support software.
Tier 2
This tier of support, also referred to as technical support, is when a company has someone available to help with more complex technical issues. The IT technician is usually more knowledgeable about the system and can provide more in-depth product and service support.
Tier 3
Tier 3 expert support is when a company has someone available to help with very complex technical issues. This person is usually a high-level expert on the system and can provide support for even the most difficult problems.
These IT experts are usually the highest level of product specialists and may include the chief engineers and architects who created the IT systems and can offer dedicated IT support to users.
Tier 4
Finally, tier 4 support is when a company engages outside support for problems not supported by the organisation, and this often entails providing complex on-site IT support. Tier 4 support, along with its on-site offerings, tends to include things like:
- Printer support
- Vendor software support
- Machine maintenance
- Depot support
- Remote IT support services
Why Setup4 Is Your Trusted IT Support Partner
Since 2016, Setup4 has been helping businesses around the country and offering on-site IT support to Melbourne-based businesses. We pride ourselves on the quality of our services and believe that good relationships are more fundamental to ongoing success than a profit-first attitude.
We offer a wide range of IT-related services, including comprehensive on-site and remote support, cyber security services, IT consultation, cloud services support, and much more.
Whether your base of operations is right here in Melbourne or you operate anywhere else in the country, we’re well-positioned to help keep your IT operations running smoothly and securely.
To get started with us, contact us online or give us a call at (03) 9123 0123.
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