How Has Remote Work Changed and Will It Affect Your IT Support?

After 2020, remote work was adopted across the world as the primary way to conduct digital projects. Not only did it allow existing employees to work from their homes, it also opened up the prospects of working with people in other countries while ditching the taboo of overseas workers. 

How Has Remote Work Changed? 

The remote workforce in Australia is growing, as is the requirement for IT support, with almost one-third of workers employed by exclusively remote companies, signifying a major shift from traditional office settings.

Reflecting the changing work preferences, a July 2022 TTPN survey found that 88% of Australian workers wish to work from home at least part-time, with 60% preferring a hybrid model, combining both office and remote work (Melbourne Institute Applied Economic and Social Research 2022a).

Impact on Productivity and Work Culture 

The widespread shift to remote work has encouraged people to reevaluate how they see productivity and work culture. The perception that remote work boosts efficiency is now shared by a majority of professionals, reflecting an evolving understanding of work-life balance and productivity in the digital age.

Investments in Remote Work Infrastructure

The commitment of businesses to remote work is evident in their strategic investments. A large number of companies are prioritising web conferencing software, signalling a recognition of the critical role of digital connectivity in maintaining business continuity and employee engagement.

The increased spending on collaboration and remote desktop tools reflects a holistic approach towards building a robust remote work infrastructure. This trend underscores the importance of versatile and secure technological solutions in enabling effective and efficient protected remote working environments.

Identifying Your Business Structure for IT Support

Depending on your business structure, you can select one of more of the following types to support your needs.  

E-commerce   

E-commerce businesses rely heavily on their websites and online platforms for sales and customer interactions. They need robust IT support to ensure website availability, security, and efficient payment processing. 

Remote Support 

Remote support is often used for routine website maintenance, software updates, and troubleshooting. It can address issues related to website performance, shopping cart functionality, and customer account management.

On-Site Support  

On-site support may be required for server issues, hardware problems with data centres, or situations where physical presence is necessary to resolve critical issues affecting online sales.

Apps 

App-based businesses, such as those offering mobile applications or software solutions, require IT support to maintain app functionality, performance, and user experience.

How Do I Find the Right IT Support Company in Melbourne?

Dedicated IT support services are often customisable to align with your organisation’s specific requirements and budget. Here are some common options for tailoring the level of support by Setup4:

Service Tiers  

We offer different service tiers or packages, each with varying levels of support. You can select a tier that matches your business’s needs, whether it’s basic support, comprehensive managed services, or something in between.

Scalability  

Our services are scalable. This means you can adjust the level of support as your business grows or as your IT needs change. You’re not locked into a fixed support arrangement, and you can scale up or down as required.

Service Add-Ons  

We offer additional services or add-ons that you can choose based on your priorities. For example, you might opt for enhanced cybersecurity services, data backup and recovery solutions, or 24/7 support.

Customisation  

You can work us to customise and outsource IT support services to address specific challenges or goals unique to your business. This allows you to tailor the support to meet your exact requirements.

Budget Considerations  

Your budget will play a significant role in determining the level of support you choose. You can work with the provider to find a balance between your budget constraints and your IT support needs.

Consultation 

IT support providers often start by conducting a thorough assessment of your existing IT infrastructure and understanding your business objectives. They can then recommend a suitable level of support based on their findings.

To learn more about what kind of IT support for business for business if available, get in touch with our team at Setup4 today.